Privacy & Policy

At MasterPayGlobal, we value the privacy and security of our clients, employees, and business partners. This Privacy & Policy outlines how we collect, manage, store, and protect personal and sensitive information obtained through our HR outsourcing, payroll management, and HR & compliance advisory services. By engaging with our services, you acknowledge and consent to the practices described within this document.

Who We Are

MasterPayGlobal is a dedicated provider of professional Payroll Management, Human Resources Outsourcing, and Compliance Advisory solutions. Our services are tailored for businesses of all sizes seeking to simplify their HR functions, manage payroll operations efficiently, and ensure regulatory compliance with employment laws and standards.

Information We Collect

In the course of delivering our services, we collect and process personal and employment-related data, including:

• Full name, date of birth, national ID or passport numbers
• Employment details such as job title, salary, benefits, and employment history
• Contact details including email addresses, phone numbers, and mailing addresses
• Bank account details for payroll disbursement
• Tax and statutory contribution information (e.g., EPF, SOCSO, EIS, income tax)
• Emergency contact details
• Performance appraisals, disciplinary records, and employment contracts
• Any other HR-related or personal data necessary for payroll processing and HR administration
• Technical data such as IP address, browser type, and login timestamps (for client portals and systems)

How We Use Your Information

The information we collect is used for the following legitimate business purposes:

• To manage payroll processing, salary disbursement, and statutory reporting
• To maintain employee records and provide HR administration services on behalf of our clients
• To provide HR & Compliance Advisory services, ensuring our clients meet employment regulations
• To manage employee benefits, tax filing, and social contribution processing
• To provide technical support for our digital HR and payroll platforms
• To improve our services, operational security, and customer experience
• To fulfill contractual, legal, or regulatory obligations
• To communicate important HR-related updates, salary notifications, or statutory changes

Legal Basis for Processing

We process your personal data based on the following grounds:

• Your consent, where voluntarily provided
• Contractual necessity to fulfill payroll or HR outsourcing agreements
• Compliance with statutory obligations (e.g., tax filing, employment law reporting)
• Legitimate business interests in managing HR services efficiently and securely

Data Security & Protection

We implement strict data protection measures to safeguard personal information, including:

• Data encryption for information storage and transmission
• Secure cloud-based and on-premises server infrastructure
• Role-based access controls and multi-factor authentication
• Routine system audits and vulnerability testing
• Compliance with applicable data protection legislation, including Malaysia’s Personal Data Protection Act (PDPA) and other relevant laws

Data Retention

MasterPayGlobal retains personal data only for as long as necessary to fulfill its obligations and legal requirements. Upon the conclusion of employment contracts or service agreements, data is securely archived or disposed of according to statutory and operational policies.

Information Sharing

We do not sell or trade personal data. Data may be disclosed only to:

• Authorized statutory bodies (e.g., LHDN, KWSP, PERKESO) for regulatory reporting
• Banking institutions for salary payments
• Trusted payroll software vendors, HR technology providers, and IT infrastructure partners bound by confidentiality agreements
• Legal authorities when required by law

Your Rights

As a data subject, you have rights to:

• Access the personal data we hold about you
• Request corrections to inaccurate data
• Request deletion of personal data, subject to regulatory retention requirements
• Withdraw consent for data processing (where applicable)
• Object to certain uses of your data under specific circumstances

For inquiries or to exercise your rights, contact our Data Protection Officer at [email protected].

International Transfers

Where services involve the transfer of personal data outside your country of residence, we ensure that appropriate safeguards are in place to protect your data according to international data protection standards.

Cookies and Digital Tracking

Our website and HR portals use cookies and tracking tools for site functionality, performance analysis, and content personalization. Users may adjust browser settings to manage cookie preferences.

Policy Revisions

We may update this Privacy & Policy periodically to reflect operational, legal, or technological changes. Revised policies will be posted on our website, with notifications provided where required.

Contact Us

For questions or concerns about this policy or our data protection practices, contact:

Data Protection Officer
MasterPayGlobal
Email: [email protected]

By continuing to use our services, you consent to the practices outlined in this Privacy & Policy.