Terms & Conditions

Welcome to MasterPayGlobal. By accessing or using our website, services, and digital platforms, you agree to comply with and be bound by the following Terms & Conditions. These terms govern your use of our Payroll Management, HR Outsourcing, Compliance Advisory services, and any associated solutions provided by MasterPayGlobal.

1. Acceptance of Terms

By engaging with our services or browsing our website, you acknowledge that you have read, understood, and agree to these Terms & Conditions. If you do not agree, please refrain from using our services.

2. Scope of Services

MasterPayGlobal provides Payroll Management, HR & Compliance Advisory, and Outsourced HR Services. Specific deliverables, service scope, and obligations will be defined in individual service agreements or proposals agreed between MasterPayGlobal and the client.

3. Client Responsibilities

Clients are responsible for:

• Providing accurate, timely, and complete information necessary for payroll processing and HR services
• Ensuring legal compliance for employee-related matters not managed by MasterPayGlobal
• Safeguarding access credentials to any digital platforms or HR systems provided
• Informing MasterPayGlobal of any changes in employee information, statutory obligations, or business requirements affecting service delivery

4. Data Privacy & Confidentiality

All personal data, employment records, and business information shared with MasterPayGlobal will be handled in accordance with our Privacy & Policy. We commit to maintaining strict confidentiality and security over client and employee data.

5. Fees & Payment Terms

Service fees and billing schedules shall be detailed in individual service agreements. Payments are due within the period stated on invoices issued by MasterPayGlobal. Late payments may incur additional charges or result in service suspension until settlement is made.

6. Intellectual Property

All content, tools, reports, templates, and intellectual property developed or provided by MasterPayGlobal remain the property of MasterPayGlobal unless explicitly transferred in writing. Clients are granted limited, non-transferable rights to use such materials solely for internal business purposes.

7. Limitation of Liability

MasterPayGlobal shall not be held liable for any indirect, incidental, or consequential damages arising from the use or inability to use our services. Our maximum aggregate liability shall be limited to the total fees paid by the client in the preceding three (3) months for the specific services giving rise to the claim.

8. Service Interruptions

While we strive to maintain uninterrupted service, MasterPayGlobal does not guarantee that our digital systems, website, or portals will operate continuously or without error. Scheduled maintenance and unforeseen technical issues may cause temporary service interruptions.

9. Termination of Services

Either party may terminate services by providing written notice in accordance with the notice period stated in the service agreement. Upon termination, outstanding fees remain payable, and MasterPayGlobal will return or destroy confidential data as per our data retention policy and applicable laws.

10. Third-Party Services

Certain services may involve third-party providers (e.g., banks, tax authorities, government agencies). MasterPayGlobal is not responsible for errors, delays, or failures attributable to third-party services, though we will support clients in coordinating issue resolution where possible.

11. Changes to Terms & Conditions

MasterPayGlobal reserves the right to amend these Terms & Conditions at any time. Updates will be published on our website, and continued use of our services constitutes acceptance of the revised terms.

12. Governing Law & Jurisdiction

These Terms & Conditions are governed by the laws of Malaysia. Any disputes arising out of or related to these terms shall be subject to the exclusive jurisdiction of the courts of Malaysia.

13. Contact Information

For any inquiries regarding these Terms & Conditions, please contact:

Legal & Compliance Team
MasterPayGlobal
Email: [email protected]

By using our services, you confirm that you have read, understood, and agreed to these Terms & Conditions.